918 KIS Privacy Policy — Malaysian Player Data Protection

Welcome to the page 918 KIS Privacy Policy. This document is published by the management of 918 KIS ("we", "us", "918 KIS", "Platform") which operates the website 918kis.online — an online entertainment platform serving players in Malaysia.

We understand that in today's digital age, personal data privacy is a deeply sensitive matter for many Malaysians. Every time you register an account, make a deposit using Touch 'n Go eWallet or DuitNow, play slots, or reach out to our support team — you are entrusting us with your personal information. We take that trust very seriously.

918 KIS Privacy Policy sets out in detail:

• The types of personal data we collect from you.
• How and why we collect that data.
• Who the data may be shared with and under what circumstances.
• How we protect your data from unauthorised access.
• Your rights as a data subject under Malaysian law.

918 KIS collects various categories of personal data depending on how you interact with our platform. Below is a detailed breakdown of the data we collect:

For players undergoing the KYC (Know Your Customer) verification process, we may also request copies of identification documents such as MyKad or passport, along with proof of address such as a recent utility bill. These documents are used solely for identity verification purposes and are stored securely using high-level encryption.

918 KIS collects personal data through several key channels:

• Account Registration: When you complete the registration form at 918kis.online, you provide your identity and contact information to us directly.
• Financial Transactions: Every time you make a deposit via DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Boost, or ShopeePay — our system records the transaction details for security and compliance purposes.
• Platform Usage: When you play slots, jackpot games, table games, or place Sports Bets, our system automatically records your gaming activity.
• Communication with Support: When you contact the 918 KIS customer support team via live chat or email, the conversation is recorded for service improvement and compliance purposes.
• Cookies & Tracking Technologies: Our platform uses cookies and similar tracking technologies to analyse usage patterns and deliver a more personalised experience. Further details are provided in Section 9.
• KYC Verification: When you submit identification documents for account verification or withdrawal purposes.

918 KIS using personal data collected solely for the following legitimate and stated purposes:

• Account Management: Creating, verifying, and managing your player account — including login, security settings, and profile updates.
• Transaction Processing: Processing deposits and withdrawals via approved Malaysian payment methods such as Maybank2u, CIMB Clicks, FPX, Touch 'n Go eWallet, and DuitNow.
• Identity Verification (KYC): To fulfil anti-money laundering (AML) compliance obligations and verify that players meet the minimum age requirement of 18.
• Service Delivery: Enables you to play slots, jackpot games, table games, Sports Betting (Malaysia Super League football, EPL, badminton) and all other services offered on the platform.
• Service Communications: Sending important notifications related to your account, transactions, policy changes, and security information.
• Platform Improvements: Analysing usage patterns to improve the user experience, platform performance, and game quality.
• Fraud Prevention: Detecting and preventing fraud, money laundering, multi-account usage, and any conduct that violates our Terms & Conditions.
• Marketing (with consent): Sending promotional information, bonuses, and special offers — only where you have given consent to receive marketing communications.

918 KIS does not sell or trade players' personal data. However, in certain circumstances, data may be shared with the following parties:

• Payment Processors: Approved Malaysian payment service providers such as FPX processors, DuitNow, and eWallet providers that assist in handling your deposit and withdrawal transactions. They receive only the data necessary to process the relevant transaction.
• Game Software Providers: Companies that provide slots, jackpot, Live Casino, and Sports Betting platforms in partnership with 918 KIS. Data is shared only to the extent necessary to deliver gaming services.
• Technology Service Providers: Companies that provide server infrastructure, cloud services, cybersecurity, and analytics to help us operate the platform. All such providers are bound by strict confidentiality agreements.
• Legal Authorities: Malaysian government agencies, law enforcement, courts, or regulatory bodies when we are legally required to disclose such information.
• Fraud Investigators: Anti-fraud agencies or industry bodies that assist us in detecting and preventing financial crime.

Protecting players' personal data from unauthorised access, loss, or misuse is the top technical priority of 918 KIS. The security measures we employ include:

• 256-bit SSL Encryption: All communications between your browser and the 918 KIS server are encrypted using the latest SSL/TLS standards — the same standard used by Malaysia's major banks.
• Hashed Password Storage: Your account password is never stored in plain text. We use strong one-way cryptographic hashing algorithms, meaning even internal staff cannot read your password.
• Two-Factor Authentication (2FA): An additional security layer is available to protect your account from unauthorised access even if your password is compromised.
• 24/7 Monitoring: Our automated monitoring system operates around the clock to detect any unusual activity or unauthorised access attempts.
• Internal Access Controls: Only authorised personnel may access players' personal data, and only to the extent required for their duties.
• Regular Security Audits: Our platform undergoes regular independent cybersecurity audits to ensure our infrastructure remains up to date and secure.

918 KIS only retains your personal data for as long as necessary to fulfil the original purpose of collection or to comply with applicable legal requirements. Our data retention guidelines are as follows:

Once the specified retention period has elapsed, your personal data will be securely deleted or anonymised so that it can no longer be linked back to you personally.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by 918 KIS:

To exercise any of the above rights, please contact us at support@918kis.online with the email subject "Privacy Rights Request". We will process your request within 21 working days in line with PDPA requirements.

Platform 918 KIS uses cookies and similar tracking technologies to enhance the user experience and analyse platform performance. The types of cookies we use are as follows:

• Essential Cookies: Required for core platform functionality — such as maintaining your login session. These cookies cannot be disabled without affecting platform functionality.
• Performance & Analytics Cookies: Helps us understand how players interact with our platform — pages visited, time spent, and navigation patterns. This information is used in aggregate form and does not identify individuals.
• Functional Cookies: Remembering your preferences such as language, display settings, and game preferences to deliver a more personalised experience.
• Marketing Cookies: Used to display relevant content and promotions. You may opt out of these cookies via the platform's cookie settings.

You can control and manage cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the platform. 918 KIS.

In certain circumstances, players' personal data 918 KIS may be transferred to or stored on servers located outside Malaysia — particularly in relation to game software providers and international cloud infrastructure.

When cross-border data transfers occur, 918 KIS ensure that:

• The recipient country or region provides a level of data protection equivalent to or higher than that required in Malaysia.
• Appropriate and legally binding data processing agreements exist between 918 KIS and the respective data recipients.
• Transfers are carried out only to the extent necessary to deliver the services you use.

918 KIS is an online entertainment platform intended exclusively for individuals aged 18 years and above. We do not intentionally collect, store, or process any personal data from children or individuals under the age of 18.

If we discover that personal data belonging to someone under the age of 18 has been collected inadvertently, we will take immediate steps to delete that data and close the account in question.

If you have reason to believe that someone under the age of 18 has registered or is using the 918 KIS platform, please notify us immediately at support@918kis.online.

If you have any enquiries, concerns, or complaints regarding 918 KIS Privacy Policy or how we handle your personal data, please do not hesitate to contact us: